Stoneside Residential Limited Warranty

30 Day Satisfaction Guarantee

For 30 days after your installation, if for any reason you don't love the choices you made, give us a call within 30 days of your installation and we will work with you to reselect shades and materials to replace the shades you selected for a 50% discount on the lower of the cost of the original shades or the products you select to replace the original shades.

Warranty for First Two Years After Installation

For first two full years after your installation, the Stoneside Product Warranty covers all parts and labor to repair or replace, at our option, all parts that prove to be defective in materials or workmanship including the cost to remove and reinstall your blinds or shades and, if necessary, ship the products to and from our repair facility.

In addition, during the first two years after installation, Stoneside provides one trip at no cost for any motorization issues including replacing batteries and reprogramming. After the first trip, additional trips for non-warranty items will incur Stoneside's standard trip charge currently in effect as well as the cost of parts and labor.

Warranty after Two Years from Installation.

After the first two years following your installation, the Stoneside Product Warranty covers parts and labor to repair or replace, at our option, all parts that prove to be defective in materials and workmanship as detailed below.

  • Lifetime - All internal components on blinds & shades
  • Up to 3 years from installation - PVC vertical vanes and faux wood slats
  • Up to 5 years from installation - Motor, remote controls and internal and external cords and ladders
  • Up to 7 years from installation - Fabrics, materials and real wood slats
After the first two years from installation, you will be charged a trip charge based on our currently published rate for removing and reinstalling the shades.

Terms Applicable to All Warranties

The warranty applies only to products installed for normal residential use. All warranties extend to the original purchaser only and are non-transferable.

Items not covered by our warranty include:
  • Products not installed by Stoneside and products not uninstalled and reinstalled by Stoneside
  • Defects caused by abuse, accidents, or alterations of the product
  • Products produced outside of our specifications
  • Exposure to the elements (sun damage, wind, water/moisture)
  • Some loss of color intensity or discoloration after extended direct exposure to the sun
  • Installation or modification by someone other than a Stoneside installation technician
  • Minor warpage on real-wood slats
  • Any conditions caused by normal wear and tear
  • If it is necessary to replace one of your blinds or shades and we are unable to match the surrounding shades, Stoneside will provide a credit against the purchase of new shades to match the affected shade. The credit is 100% during the first year and 15% less for each year after.

To Take Advantage of our Warranty Call 877-340-0158

Download a copy of the warranty as a PDF.