Stoneside is the #1 full-service window covering company in America, and we believe the safety of our customers and team members is most important. Now, our goal is also to be the safest window covering company in America. We’ve implemented the following processes to achieve this goal.
Our process typically starts with a free virtual design consultation. In a virtual design consultation, we discuss your goals, review product and material options, order material samples, and, in most cases, provide you with a detailed design plan to meet your needs.
The benefits of these virtual design consultations include:
It's free! There is no charge or obligation on your part.
You learn about your window covering options from the safety and comfort of your home or office.
We share lots of photos of product and material options to envision your dreams.
Our technology allows multiple people to join the appointment from different locations.
As part of your free design consultation, we can either:
Complete the entire consultation virtually by allowing us to assist you through collecting initial window measurements and send material samples to your home,
or, if you prefer, we can schedule a time to come to your home to gather initial measurements and bring swatch samples to finalize material choices while following CDC safety guidelines described below.
If you prefer us to complete the design consultation in your home, we adhere to the following safety procedures:
All design consultants have been trained and certified on CDC recommended safety guidelines.
Before coming to your home, our design consultants verify their temperature is below 100.4 degrees and use approved hand sanitizer before entering your home.
While in your home, our design consultants wear masks, maintain at least 6 feet distance, use hand sanitizer, and use disinfectant wipes to clean all surfaces and sample books before reviewing material samples.
All installers are employees and are trained and certified on CDC recommended safety guidelines.
Before leaving their home, our installers verify their temperature is below 100.4 degrees. If the temperature is outside this range, we reschedule your appointment.
Before our installer arrives, we ask our customers to clear furniture around each window to minimize the need for your installer to touch additional items in your home.
Before entering your home, our installer will unbox all products outside your home, sanitize their hands, and wipe down the window covering protective wrap and put on their mask and gloves.
While in your home, your installer wears face masks, shoe coverings, and disposable gloves. They will always maintain at least 6 feet of social distance. For additional safety, we suggest you remain in a separate room during most of the appointment. At the end of the appointment, we will ask for a verbal acceptance for a contactless completion of your installation.
Lastly, our installation team is trained on how to remove their gloves, handling and wearing face protection, proper handwashing as well as appropriate disposal and cleaning of items used during your appointment time.
If you have any questions, please call our support center at 877-340-0158.
We look forward to serving you and working together as we navigate these challenging times.
President & CEO
Stoneside Blinds & Shades