10 stars!!! Anna, Carlos, and the product are amazing. First, Anna is friendly, helpful, and honest about making sure you get exactly what you want. I had no idea what I was doing and she helped me pick out the perfect shades, at the price point for which I was aiming. Carlos came and measured when I was out of town and he made it so easy! He's very communicative. When he came to install, he was very friendly and competent. He showed me how to charge my shades, programmed my remote how I wanted, and reminded me about warranties. The shades look perfect and they're very quiet. I am so pleased!