Career Opportunities

Stoneside Blinds & Shades, the fastest growing company in the custom blinds and shades industry, is actively seeking:

  • Customer Service Representative I
  • In-Home Blind and Shade Installer
  • Design Consultant

    We are headquartered in Denver, CO and are looking for talented Design Consultants in

    • Atlanta
    • Boston
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Orange County
    • Portland
    • San Diego
    • San Francisco
    • Seattle
    • Washington DC Area

    Opportunity Overview

    If you have a keen sense of style, possess a passion for detail and design, and love transforming an area through the creative and innovatiove use of color and space, Stoneside Blinds & Shades has the ideal career opportunity for you. Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company, making the Inc. 500 list consecutively for the last three years. We have achieved this rapid growth by offering high-end customer style to our customers, personally delievered by top-notch Design Consultants and Installation Technicians, from first call to install. We are looking for Brand Ambassadors to help grow Stoneside, a true relationship-maker who has the ability to WOW our clients by encompassing Stoneside’s core values:

    • Honest – We are always truthful, straightforward and transparent, even when it’s hard.
    • Passionate – We are genuinely engaged and focues on fulfilling our mission.
    • Generous – We come from a place of abundance and give joyfully.
    • Positive – We are optimistic about everything we do. We solve problems productively and continuously improve.
    • Always Improving – Continuously seeking and implementing better ways of doing everything.

    Our average Design Consultants earn approximately $90,000 annually. Over ½ of our consultants earn over $100,000 annually, and our top earners are on track to exceed $200,000 annually, several Designers achieving this within their first year with Stoneside. If you have the personal drive, positive attitude, and ability to close sales, the income potential with Stoneside is unlimited.

    Responsibilities and Duties

    As a full-time Design Consultant, you will bring our mobile design studio to Stoneside clients and design the perfect window coverings for their home or office. We schedule 30 – 40 appointments per month with qualified customers for you (there is zero cold calling). With our proven sales process and in-depth training program, we give you the ability to succeed, and provide you with the tools needed to develop your own network of business, resulting in even more clients and revenue opportunities for yourself.

    Qualifications and Skills

    • Experience in outside sales or sales with a proven track record for success
    • Passion and inherent capability for interior design
    • Positive attitude, self-motivation, drive, and determination
    • Full-time availability with semi-monthly weekend work required
    • Reliable transportation, valid driver’s license and current liability car insurance
    • Ability to lift a maximum of 35 lbs
    • Residence within 30 miles of downtown,

    Benefits

    Stoneside provides a base salary + commission, thorough and ongoing training, mentor/mentee relationships with your most successful teammates, a true team environment for support, all equipment and samples, a competitive benefits package, and much more.

    Pay Rate

    Salary: $100,000 to $160,000/year with commission.

    How to Apply

    Email your resume to: joinourteam@stoneside.com and write us a letter explaining why you are excited about this position and how your passion for design shows up in your life personally or professionally. Please include in the subject line "Design Consultant".

    Inside Design Consultant

    Stoneside Blinds & Shades is young, fast-growing, technology- based retailer of window blinds and shades, operating in 13 major markets across the United States. Inc. Magazine ranks Stoneside as the fastest growing company in Denver, and the 16th fastest growing consumer products company in America.

    We are looking to add a dynamic, energetic, efficient Sales Development Representative “SDR” to our growing team. The Sales Development Representative’s main responsibility is to provide support for our clients, and our Outside Design Consultants and Installers. Our Sales Development Representatives do this with a positive attitude and are committed to creating a Five Star Window Covering Experience to our clients and coworkers.

    Responsibilities and Duties

    • Qualify leads and set appointments for Outside Design Consultants based on client needs, availability, and grid coordinates
    • Record all information with minimal clerical errors
    • Answer and respond to incoming client/field employees calls, voicemails, emails, and website cases in a friendly, timely manner
    • Manage other lead sources that come in via chat, email and many other sources
    • Positively communicate with all office staff and field service to ensure proper and timely solutions.

    Qualifications and Skills

    • Friendly, positive attitude!
    • Ability to multitask and avoid data entry errors
    • Collaborate with Sales team to ensure the highest quality leads
    • Ability to maintain an upbeat tone through your shift to provide a unique and 5-star experience to all
    • Minimum of one-year experience in a call- center (preferred)
    • High understanding of technology and/or able to learn quickly
    • Ability to handle issues and resolve them while remaining positive and helpful
    • Willingness to follow processes and contribute ideas to the team as we continue to grow

    Benefits

    Stoneside offers a generous benefits package including paid holidays, paid time off, medical/dental/vision insurance, and a cool company culture.

    Pay Rate

    Starting hourly wage is $16 - $18/ hour, plus bonus.

    Hours

    Availability to work one weekend day per week is a must, schedule to be determined.

    How to Apply

    Email your resume to: joinourteam@stoneside.com and write us a letter explaining why you are excited about this position and how your passion for design shows up in your life personally and professionally. Please include in the subject line "Inside Design Consultant".

    In-Home Blind and Shade Installer

    We are looking for an energetic, professional In-Home Blind and Shade Installer in the following areas:

    • Atlanta
    • Boston
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Orange County
    • Portland
    • San Diego
    • San Francisco
    • Seattle
    • Washington DC Area

    As a Stoneside Installer, you will be responsible for maintaining all standards and procedures set forth by the Installation Team to ensure that we deliver a "Five-Star Experience" on every installation, measure, and repair.

    We are looking for an ideal candidate that aligns with our values and wants to be part of a team where everyone loves their job.

    Key Responsibilities

    • Measure windows and install Stoneside's blinds and shades for residential and commercial customers
    • Ensures all completed measures & installations are accurately documented & transmitted to the Install Team immediately upon completion.
    • Adheres to scheduled appointments and arrives at all appointments on time.
    • Follows all standards and procedures including material handling and work processes.
    • Provides exceptional customer service, and remains friendly, polite, courteous, and professional at all times.
    • Works to identify solutions with installation orientation or placement of the shades on-site when necessary.
    • Ensures that all materials, field supplies, and equipment are maintained and accurately inventoried at all times.
    • Provides care for customers' property to ensure it remains protected and undamaged.
    • Maintains timely communication with all Stoneside colleagues
    • Demonstrates the product in-home, reviews product operations, ensures the customer understands how to use the product properly and that the customer is satisfied
    • Delivers a Five-Star Experience on every measure, install, or repair every time.

    Requirements and Skills

    • 2+ years millwork, installation (cabinets, doors/windows, molding, flooring), finished carpentry, remodeling/renovations experience or equivalent experience
    • 1+ years in customer service
    • Excellent troubleshooting, analytical, and problem-solving skills
    • Professional appearance and demeanor
    • Excellent telephone, written and verbal communication skills while interfacing with all levels of Stoneside staff and customers
    • Ability to read and interpret documents such as operating and maintenance instructions, safety guidelines and procedure manuals.
    • Basic math skills required. Ability to read a tape measure and convert nominal measurements
    • Ability to work independently
    • Own standard set of tools
    • Current and valid driver's license and car insurance
    • Ability to pass a background check, clean driving record and no felons
    • Ability to lift a maximum of 35lbs, and climb up and down ladders
    • Residence within 30 miles of downtown

    Benefits

    In addition to generous medical, dental and vision insurance benefits package, Stoneside provides our full-time Installers with a phone, a computer, hob specific tools, and real-time support while in the field. We also offer paid time off, paid holidays, and a family-like company culture.

    Pay Rate

    Varies depending on location.

    How to Apply

    Email your resume to: joinourteam@stoneside.com and write us a letter explaining why you are excited about this position and how your passion for design shows up in your life personally and professionally. Please include in the subject line "In-Home Blind and Shade Installer".

    Customer Service Representative II

    Stoneside Blinds & Shades is the nation’s fastest-growing custom window coverings company, making the Inc. 500 list consecutively for the last three years. We have achieved this rapid growth by offering a 5-star experience to our customers, personally delivered by top-notch Design Consultants and Installation Technicians, from first call to install.

    We are looking for dedicated Customer Service Representative to help grow Stoneside, a true relationship-maker who has the ability to WOW our customers by encompassing Stoneside’s core values:

    Our Core Company Values

    • Honesty: Always truthful, straightforward, transparent and authentic – even when it’s hard.
    • Positivity: We assume positive intent and bring respectful positive energy to our interactions with others.
    • Generosity: We bring an abundance mindset and seek a win/win for everyone.
    • Continuous Improvement: Always seeking and implementing a better way.
    • Passion: We are genuinely engaged and focused on fulfilling our 5-star promise.

    Responsibilities and Duties

    The Customer Service Representative II is responsible for ensuring all orders in markets are assigned, completed correctly, and on time. This is a customer-focused position that will require strong organizational skills, the ability to deploy internal resources, and communicate with existing customers. A proactive approach to deliver timely order updates and information will be a key component in this role. In the event that there are any issues with installation the Customer Service Representative II will be responsible for ordering any needed items to ensure customer satisfaction. This role will require someone who can complete all necessary steps to ensure a 5-star experience for all parties involved.

    • Ensure a 5-star experience for our clients throughout fulfillment, installation, case process, and follow up.
    • Communicate with client throughout process in a prompt and professional manner at key points in the process.
    • Monitoring backorder notifications and communicating updates with clients, and expediting, if needed.
    • Quickly process case order.
    • Enter service requests in a timely manner.
    • Take all calls and emails from customers, company, while escalating technical/product troubleshooting to the appropriate party promptly.
    • Manage high call volume.
    • Ability to work in a fast-paced environment to meet multiple deadlines approaching each case with a sense of urgency.
    • Analyze customer needs and suggest improvements to management.
    • Provide accurate information by using appropriate processes.
    • Handle complaints and resolve issues within deadlines.
    • Keep records of customer interactions, utilizing user notes, requests and tasks in Netsuite.
    • Answer questions on warranty and set up warranty service calls.
    • Collaborate and communicate with management in a positive and productive manner.

    Qualifications and Skills

    • Strong phone contact handling skills and active listening.
    • Efficient written and verbal communication.
    • 3+ years in a high-level customer support role.
    • Call center experience recommended.
    • Proven methods of providing a 5-star experience.
    • Strong commitment to improving the process in a positive and helpful manner.
    • Proficiency in various Microsoft applications and Netsuite.
    • Align with our mission and values.
    • Flexibility with schedule, schedule is based on region assignments. Regional assignments and coverage will range from 6am-6pm, Monday – Saturday (5 days a week, 40 hours a week).

    Customer Service Representative I

    Stoneside Blinds & Shades is the nation’s fastest growing custom window coverings company, making the Inc. 500 list consecutively for the last three years. We have achieved this rapid growth by offering a 5-star experience to our customers, personally delivered by top-notch Design Consultants and Installation Technicians, from first call to install.

    We are looking for a dedicated Customer Service Representative to help grow Stoneside, a true relationship-maker who has the ability to WOW our customers by encompassing Stoneside’s core values:

    Our Core Company Values

    • Honesty: Always truthful, straightforward, transparent and authentic – even when it’s hard.
    • Positivity: We assume positive intent and bring respectful positive energy to our interactions with others.
    • Generosity: We bring an abundance mindset and seek a win/win for everyone.
    • Continuous Improvement: Always seeking and implementing a better way.
    • Passion: We are genuinely engaged and focused on fulfilling our 5-star promise.

    Responsibilities and Duties

    The Customer Service Representative I is responsible for ensuring all orders are scheduled for final measurements, installation and service in a timely manner while ensuring a 5-star experience for our clients. This is a customer focused position that will require strong organizational skills, ability to deploy internal resources, and communicate with the customer. A proactive approach to ensure timely order installation will be the key component in this role.

    This role will require someone who can complete all necessary steps to ensure a 5-star experience for all parties involved. The ability to be forward thinking and have strong communication skills to deliver a white glove experience to field employees and clients.

    • Ensure a 5-star experience throughout the scheduling process.
    • Communicate with customer and field employees for final measurements, installation and service when applicable.
    • Ability to process high priority customer scheduling needs.
    • Take inbound calls, make outbound calls and process emails for all customers, field staff requiring scheduling in a fast and accurate manner.
    • Manage both phone volume and administrative requests/support.
    • Monitor GPS and schedule to flex if/when able.
    • Ensure on-time delivery.
    • Analyze customer needs and suggest improvements to management.
    • Work closely with CSR’s and Field Technicians to ensure customers are scheduled in a timely manner.
    • Build and maintain trust amount team members.
    • Provide accurate information by using appropriate processes.
    • Handle Complaints and resolve issues within deadlines.
    • Collaborate and communicate with field employees, management, customers and all other co-workers in a positive and productive manner.

    Qualifications and Skills

    • Strong phone contact handling skills and active listening.
    • Efficient written and verbal communication.
    • 2+ years in dispatch or scheduling/customer service type role.
    • Call center experience recommended.
    • Proven methods of providing a 5-star experience.
    • Strong commitment to improving the process in a positive and helpful manner.
    • Proficiency in various Microsoft applications and Netsuite.
    • Microsoft Outlook 1 + years required.
    • Align with our mission and values.
    • Flexibility with schedule, schedule is based on region assignments. Regional assignments and coverage will range from 6am-6pm, Monday – Saturday (5 days a week, 40 hours a week).