Everything about this experience is built around you. Your designer will be online and available for your video call at the time of your appointment to learn about your needs, your budget, your sense of style, and the vision you have for your home or office. This is our secret to providing solutions that wow our clients.
On the video call using your smartphone, tablet, or computer, we will walk through each room, discuss design ideas, review options, and collect initial measurements of your windows. Next, we will share photos, narrow down the options, and look at swatches of all our materials to help you create an amazing look for your home. Together, we create a truly custom design plan and price.
After our initial design consultation, we'll send swatch samples to your home so you can see exactly how the fabrics and materials look in your space. We'll schedule a final video consultation to finalize your choices, make any final adjustments to your design plan, and help you complete your order online.
Once your order has been placed, we’ll schedule one of our skilled professional installers (not a third party contractor) to come to your home and perform a final measure while accommodating your preferences and complying with government policies surrounding COVID-19. Over the years, we’ve learned that by measuring twice and double checking everything, we’re able to install projects with 100% accuracy the first time instead of having to make multiple trips to complete your project.
As soon as your measurements and specifications are finalized, we send them to our US-based manufacturing facilities, where our craftsmen will carefully select all fabrics and materials to ensure everything is flawless.
We precision cut these materials to spec so your window treatments will fit perfectly. Then our skilled technicians carefully assemble, test, and inspect each shade to make sure we meet or exceed your expectations. From there, we will schedule your installation in accordance to government guidelines regarding safety during the COVID-19 pandemic.
Although we know our design consultants create awesome window treatment solutions, and our manufacturing team crafts beautiful products, it’s our outstanding installation team that brings your vision to life.
On your installation date, one of our skilled professional installers will arrive on time and will explain the steps of the process and answer any questions.
Your installer will take great care to protect your home while working. We use booties and drop cloths when necessary to protect your floors and clean up upon completion, including vacuuming any dust or debris.
We’ll show you how each shade works and answer any final questions before leaving you to admire your beautiful new window treatments.
From start to finish, delivering a five-star window covering experience is our highest priority. We are always here if you have questions or concerns. And our talented team is fully dedicated to translating your tastes and functional needs into a beautiful and unique design solution that truly transforms your home.